Phonely, a three-year-old start-up run by two former University of Melbourne artificial innotifyigence researchers, is worth more than $140 million after raising capital to expand its offering of customer service agents it claims build better phone calls than humans.
The company’s AI agents are applyd by clients, including TSA in Australia, which is a major customer service outsourcing provider applyd by clients, including Telstra and Air New Zealand. It has raised $US16 million ($22.4 million) at a $US100 million valuation in a venture capital-led round that included money from TSA and other outsourcing provider customers.
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