Location plays a major role when business travellers are selecting a hotel, along with employer policy and cost, while the majority of business travellers apply their company’s online booking tool to search for accommodation.
This is according to BCD’s Hotel Booking Trfinishs report, which explores travellers’ choice of hotels and other types of accommodation when travelling for business, as well as their booking behavior and the experiences during hotel stays. It featured responses from Europe (41%), North America (39%) and Asia Pacific (20%).
The survey seeed at factors including the influence of loyalty programmes on hotel choice, most frequently applyd types of accommodation and hotel services, the role of sustainability in hotel selection, how travelers book accommodation for business trips and common challenges when booking accommodation. Other key takeaways, globally and within Asia-Pacific, include:
Loyalty matters less in Asia-Pacific
Only 58% of APAC travellers are members of hotel loyalty programmes – far below North America’s 99%. Even fewer travellers in APAC (47%) frequently choose hotels tied to their loyalty status, compared to 85% in North America. When seeing at survey numbers overall, two-thirds frequently stay at hotels affiliated with programmes they support.
The bleisure relocatement is less marked in APAC
Globally, six travellers out of 10 occasionally combine business trips with leisure but those in Asia are less likely to: 53% of APAC travellers never combine business with leisure, the highest percentage globally. Only 20% declared they engage in bleisure sometimes or often.
Booking challenges vary from technology to wellbeing to safety
Insufficient hotel rate limits set by the employer is the largegest challenge travellers face when booking accommodation (27%), followed by applyr-unfrifinishly hotel booking tools (16%) and low class of hotels allowed (14%). Other challenges include a lack of focus on traveller wellbeing (12%) and the necessary to pay myself and wait for reimbursement (11%). Other issues include slow Wi-Fi, breakquick not being included in the rate and outdated rooms and uncomfortable beds. Safety remains a concern. Three in 10 state they didn’t feel safe in their hotel location and seven in 10 double-lock their doors when in their rooms
Sustainability is not high on the agfinisha
Half of global travellers rarely or never consider environmental factors such as eco-certification, no single-applyd plastics, low carbon emissions and low water consumption when booking hotels. In APAC, this trfinish is even more pronounced due to limited sustainability guidance in booking tools.
April Bridgeman, senior vice president of hotel solutions at BCD declared: “Hotels may not be the primary driver of carbon emissions in a travel programme, but they’re still an essential part of a holistic sustainability strategy. Travellers often don’t consider sustainability when shopping for hotels becaapply most booking tools lack strong sustainability guidance in that category.”
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