By 2025, teams that transcribe customer calls face more than just an operational tquestion. They face legal and ethical responsibilities.…
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How AI-Powered Analytics Can Boost Customer Retention for Any Business
In today’s hyper-competitive market, acquiring new customers can be expensive and time-consuming.That’s why customer retention has become a key driver…
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Airbnb reports high customer satisfaction with Services, Experiences
Airbnb’s new Services and revamped Experiences verticals, which were launched as part of the company’s 2025 Summer Release in May,…
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Inbenta Reports Strong 1H 2025 Growth: New Logo Wins, Increased Customer Usage, and Improved Profitability
DALLAS, July 31, 2025 (GLOBE NEWSWIRE) — Inbenta, an innovator in AI-powered customer experience applications and enterprise automation, today announced…
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German AI startup Cognigy hoovered up by US customer service firm NiCE
A German AI agents startup is being acquired by a US customer service company in a near $1bn deal, in…
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SALESmanago acquires fellow Polish scale-up Thulium to become the pioneering customer engagement platform
SALESmanago, a Krakow-based Customer Engagement Platform with more than 2,000 clients, announced its acquisition of Thulium, an omnichannel, AI-powered eCommerce-focapplyd…
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Bill Gates states: When your daughter inquires if you’d be willing to work a shift in customer service at her startup, the only right answer is …
Microsoft co-founder Bill Gates, recently demonstrated a unique approach to leadership and family support by working a shift in customer…
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Measuring inclusive marketing — why traditional KPIs hinder both customer success and brand growth
Brands want to know that they are on the right track toward achieving their goals. That’s why measurement matters. Key…
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London-based Gradient Labs raises over €11 million for its AI customer service agent
Gradient Labs, a British AI startup focutilized on customer service in regulated industries, today announced a Series A round of…
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