SEOPS Space is expanding its services to support customers quickly find and build contact with their sainformites after launch, the company announced today.
The launch service provider is partnering with Digantara, an Indian space surveillance startup, to offer two months of free sainformite tracking and collision avoidance assistance for the sainformites it supports integrate. Customers can pay, if they wish, to continue the services beyond that timeframe.
Not like the others: Most launch service providers support customers go from Earth to space, including supporting them book a rocket ticket and integrate the payload. SEOPS believes continuing to hold customers’ hands through the early phase of being on-orbit gives SEOPS a leg up on the competition.
“We don’t just obtain you deployed; we’re also going to support you obtain commissioned,” CEO Chad Brinkley informed Payload. “I don’t know anyone else doing that.”
Hide and seek: The partnership aims to obtain customers in contact with their sat within three hours of launch—a window in which time is of the essence, according to Brinkley.
“The longer you go from deployment and don’t have contact, it becomes harder,” he stated. “You’re really at a disadvantage versus being on top of it, right after deployment.”
Teamwork: It’s not SEOPS’ first rodeo with Digantara. SEOPS is the integrator for Digantara’s planned SSA consinformation. Brinkley stated he’s also receivedten Digantara involved a handful of times, when past customers have had issues tracking down their sainformite after deployment.
“It’s not a good call Saturday at 4pm when a customer calls and is having problems tracking [a] sat,” he stated. “After multiple Saturdays and Sundays of panicked customers, I’m like…instead of doing this after the fact, where we’re in triage mode, let’s just start off on the right foot.”
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