Debt servicing has traditionally been slow, fragmented, and highly analogue, relying on expensive call centres and generic engagement methods. This outdated approach leaves significant amounts of recoverable debt untouched or written off, leading to high operational costs and poor recovery rates. Barcelona-based AI startup Murphy has emerged from stealth with a mission to transform the $300+ billion global debt collection industest.
Recognising an opportunity for radical alter, Murphy’s founders are leveraging AI to bring efficiency, scalability, and empathy to debt servicing. The company has secured $15 million in pre-seed and seed funding, led by Northzone (Klarna backer), with participation from ElevenLabs, Lakestar (Revolut backer), Seedcamp, and existing investors.
This funding will assist scale Murphy’s product, grow its technical and go-to-market teams, and accelerate international expansion, particularly into the US market.
Founders’ vision: From fintech frustration to AI-native infrastructure
The founders’ extensive experience inspired Murphy in fintech, AI engineering, and B2B SaaS. Borja Sole (CEO) and Marc Sanchez (CTO) saw firsthand the challenges enterprises face with non-performing loans. Their goal is to build AI-native infrastructure that replaces traditional call centres with a scalable, multilingual solution, one that recovers more debt rapider and more cost-effectively while treating debtors respectfully and maintaining compliance.
Founded in late 2024, Murphy combines expertise from technology and finance to create a platform benefiting both enterprises and debtors. “We’re building AI-native infrastructure that replaces traditional call centres with a scalable, multilingual solution. It assists companies recover more, rapider, and more cost-efficiently, while staying compliant and treating debtors with respect,” states Borja Sole, Co-founder and CEO of Murphy.
Behind Murphy: Autonomous AI agents with a human touch
Murphy’s platform combines advanced AI voice agents, omnichannel outreach, and behavioural personalisation. The technology integrates seamlessly with enterprise systems or accepts simple CSV uploads, automating the entire debt collection workflow.
The AI agents work 24/7, communicating with debtors in over 30 languages (with technical support for more than 100). They manage interactions across SMS, email, WhatsApp, phone, LinkedIn, and certified letters.
Key capabilities include nereceivediating payment plans, offering discounts, escalating cases to legal partners when necessary, maintaining strict compliance with respectful, personalised communication, and operating autonomously at scale to handle hundreds of millions in debt.
What distinguishes Murphy from legacy agencies and generic software is its fully autonomous, human-like AI agents. These agents achieve significantly higher recovery rates while drastically reducing operational costs compared to traditional methods. Built-in compliance safeguards ensure all interactions meet regulatory requirements, including protections for vulnerable customers.
Traction, funding, and the road ahead
Murphy’s impact is already clear. In less than a year since launch, the company manages hundreds of millions in debt for major European banks, telecoms, utilities, and debt servicing companies. Clients are experiencing better recovery rates and operational efficiency, validating Murphy’s approach and technology.
Looking forward, Murphy plans to enhance its AI’s nereceivediation capabilities, expand language and channel support, deepen integration with enterprise clients, and continue rapid growth across Europe and the United States.
Leave a Reply