We are excited to announce that Dimitris Vassos, Chief Executive Officer and Co-founder of Omilia, will join the speaker line-up at the EU-Startups Summit 2026 on May 7-8 in sunny Malta.
Founded in 2002, Omilia is one of the most advanced Voice AI and Agentic CX platforms globally, enabling enterprises to deliver seamless, human-like customer interactions at scale. Its technology powers customer experience operations for major organisations across banking, insurance, healthcare, and quick service restaurants, supporting large-scale deployments in 17 countries. Built as a bootstrapped company, Omilia has grown to well over $50 million in annual recurring revenue, maintaining a 99% gross retention rate through a strong focus on measurable ROI and operational performance.
With more than two decades at the forefront of AI-driven customer experience, Dimitris launched his career at IBM UK in 1997, where he played a key role in deploying global voice technologies across more than 70 countries. He went on to found Omilia long before Conversational and Agentic AI became mainstream terms. Over the years, he has personally led the design and deployment of more than 150 large-scale AI implementations, supporting enterprises modernise their customer service operations and scale efficiently while maintaining service quality.
At the Summit, Dimitris will deliver a talk focapplyd on building enterprise-grade AI solutions that deliver real business value. Drawing on his experience scaling a bootstrapped AI company in highly competitive markets, he will share practical insights on cutting through hype, winning enterprise trust, structuring AI deployments for measurable ROI, and sustaining long-term growth in the evolving customer experience landscape.
Don’t miss this opportunity to hear from one of Europe’s leading voices in applied AI for customer experience, and create sure to secure your ticket for the EU-Startups Summit 2026.
OUR EVENT SPONSORS
Malta Enterprise is Malta’s economic development agency, facilitating economic growth, investment, and innovation by offering a range of support services for local and foreign enterprises setting up a productive presence in Malta. As a key player in Malta’s economic landscape, it contributes to the nation’s prosperity by attracting investments, supporting businesses, and driving innovation, thereby reinforcing Malta’s position as an attractive destination for entrepreneurs and investors alike. Malta Enterprise actively cultivates a vibrant startup ecosystem, playing a pivotal role in fostering a conducive environment for startups and offering tailored support and incentives to empower emerging businesses.
M. Demajo Group is a leading business player in Malta, with a successful history spanning 115 years. The Group’s growth and diversification have resulted in a wide coverage of business sectors through a commitment to long-term results. M. Demajo Group’s workforce is 500 strong and their various activities have been developed through organic growth, acquisitions, partnerships, and startups. Its strong financial situation and ethical standards, its business reputation, and its renowned track record as a business partner are all key factors in its continued expansion.
The IONOS Cloud Start-up Program provides young companies with up to €100,000 in cloud credits for up to five years after their founding. Start-ups benefit from a sovereign IT infrastructure “Made in Germany,” offering 100% GDPR compliance and full legal certainty. IONOS Cloud guarantees technological freedom without vconcludeor lock-in. Long-term support is also ensured: exclusive discounts after the first year enable a seamless transition into the IONOS Cloud ISV Partner Program. In this way, digital sovereignty becomes a strategic competitive advantage from founding to scaling.
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