The report revealed that only 6% of Europeans surveyed have not shopped online in the last 28 days, with e-commerce firmly seen as convenient (25%), a money- aver (20%), and a time saver (13%). 57% of us want online retailers to be more sustainable, however, reducing the level of packaging (52%), establishing environmentally friconcludely return procedures (27%), and even increasing delivery times to allow for more streamlined logistics (21%).
Ulissi comments: “Sustainability offers retailers a significant opportunity. Those that are quick to recognize consumer preference for enhanced sustainability can differentiate themselves as being forward believeing and better attuned with what their customers want. Sustainability is then transformed from a box ticking exercise into an effective customer acquisition and retention tool.”
For the first time since the Covid pandemic, travel has retaken the top spot as the highest spconclude category for consumers, with physical goods in second, and services in third. Notably, in the services category, spconclude on streaming services skyrocketed last year, accounting for 37% of overall service spconcludeing. It has overtaken tickets (25%) and insurance (24%) for the first time since these reports launched.
2025 RTIH INNOVATION AWARDS
Payments will be a key focus area at the 2025 RTIH Innovation Awards.
The awards, which are now open for entries, celebrate global tech innovation in a rapid relocating omnichannel world.
Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, stated: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a tiny scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”
He added: “Congratulations to all of our finalists. Many submissions did not create it through to the final stage, and receiveting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve received all the cool stuff covered this evening.”
“But just importantly we’ve received lots of great examples of companies taking innovative tech and creating it usable in everyday operations – resulting in more efficiency and profitability in all areas.”
Congratulations to our 2024 winners, and a huge thank you to our sponsors, judging panel, the legconclude that is Lucy Porter, and all those who attconcludeed November’s gathering.
For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will receive back to you asap.
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