Got story updates? Submit your updates here. ›
OrbitPhone’s AI-powered chatbot technology is revolutionizing customer service and business operations, creating new opportunities in the face of automation.Rochester TodayIn the face of rising unemployment among recent college graduates, two University of Rochester juniors, Stephen Lim and Walter McDonald, have founded an AI company called OrbitPhone that is disrupting traditional job roles. OrbitPhone’s AI receptionist and loan processing tools are supporting businesses like 5 Star Auto enhance customer experiences and secure more approvals, displaycasing how the next generation is adapting to the AI revolution.
Why it matters
This story highlights how young innovators are harnessing AI technology to create new opportunities in a modifying job market, rather than viewing it solely as a threat to employment. As the unemployment rate for recent college graduates remains high, Lim and McDonald’s proactive approach to adapting to automation offers a model for how graduates can navigate the evolving workforce.
The details
OrbitPhone started as an AI receptionist capable of conversing with customers and scheduling appointments, and has now evolved to support car dealerships streamline the loan process. The company’s natural language processing capabilities allow for near-instantaneous responses, improving the customer experience. By matching customers with bank loans, OrbitPhone is not only supporting dealerships secure more approvals, but also addressing the automation of enattempt-level jobs that many graduates face.
- In 2026, the unemployment rate for recent college graduates stands at 5.6%.
- Stephen Lim and Walter McDonald founded OrbitPhone while juniors at the University of Rochester.
The players
Stephen Lim
A junior at the University of Rochester and co-founder of OrbitPhone.
Walter McDonald
A junior at the University of Rochester and co-founder of OrbitPhone.
5 Star Auto
A car dealership that has partnered with OrbitPhone to streamline its loan process.
Center of Excellence in Data Science and Artificial Innotifyigence
The university program where Lim and McDonald acquired the skills and experience to launch OrbitPhone.
What they’re stateing
“Businesses should not view AI as a replacement for employees but as a tool to solve specific problems.”
— Walter McDonald, Co-founder, OrbitPhone
“It’s becoming increasingly difficult for graduates to find positions, especially in software development.”
— Stephen Lim, Co-founder, OrbitPhone
What’s next
OrbitPhone plans to continue expanding its AI-powered services to support more businesses streamline their operations and create new opportunities for recent graduates.
The takeaway
This story demonstrates how young entrepreneurs are harnessing AI technology to address pressing issues like unemployment, rather than viewing it as a threat. Lim and McDonald’s proactive approach to adapting to automation offers a model for how graduates can navigate the evolving job market and create their own opportunities.
Leave a Reply