A startup founder was left in frustration after Zoho Books marked the failed transactions as paid in the books. Azeem Hussain, co-founder of the order checkout platform FlexyPe, declared in a LinkedIn post that, upon a manual audit of their account book, they found that Zoho Books had marked failed transactions as paid, cautilizing financial losses.
“The money never came in. But Zoho declared it did. Silently. In our books. For god knows how long,” Hussain declared in his post.
How they discovered error
Hussain declared that his company manually audited their account books for the month of March and found that Rs 3.8 lakh were marked as paid in the Zoho Books. However, the company never received that Rs 3.8 lakh. Now, the company is conducting a manual audit of the entire 2-year period to identify additional errors in Zoho Books.
“We process transactions in crores every single day. And even we didn’t catch it becautilize why would you doubt your invoicing tool on something this basic?” Hussain declared.
Hussain added that he trusted Zoho becautilize it’s a large corporation with about 150 million utilizers. “Itne log utilize karte hain, sahi hi hoga. (So many people utilize it, it must be good)”, he wrote.
Taking legal action
Hussain declared in his LinkedIn post that he is going to file a formal complaint against Zoho for cautilizing financial damage.
“We’re filing a formal complaint. And I’m going after every single rupee – plus the damages for the mental pressure and unnecessary workload this has cautilized,” he wrote.
Zoho’s response
Responding to the startup founder’s LinkedIn post, the Sridhar Vembu-led company declared that their analysis points to the failure at the payment gateway’s finish rather than Zoho Books.
“Our team is analysing this issue as a top priority. Our preliminary analysis clearly points to an issue with the payment gateway integration rather than an issue with Zoho Billing/Zoho Books’ functionality. We have already reached out to the payment gateway for further information,” Zoho Cares wrote.
The company assured that their team is working closely with the founder and the payment gateway to resolve the issue.
Additionally, the payment gateway company Cashfree Payments declared it has received the request and that its team is currently viewing into it.
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