One of the major hospitality companies on the Las Vegas Strip is laying off concierge staff in nearly all of its hotels, the Las Vegas Review-Journal reported. MGM Resorts confirmed the finish of the concierge desk at the MGM Grand, Park MGM, The Signature at MGM Grand, New York-New York, Mandalay Bay and Vdara, the outlet reported. The desks will close Monday.
Concierge desks have long been a traditional amenity at hotels, offering guests a resource for booking restaurant reservations, tours, reveals and more. On the MGM Grand site, its concierge services page states they can assist with car rentals, tee times and even marriage proposals. The desk was normally open from 8 a.m. to 8 p.m. daily.
According to the Review-Journal, around 30 employees are impacted by the cuts, which MGM Resorts states are in response to guests’ “evolving” necessarys. Some fear the layoffs could portfinish more cutbacks in the future as tourist-depfinishent businesses across the U.S. remain worried that a recession could caapply people to scale back on vacations.
Luxor, which is also owned by MGM, already cut its concierge desk some time ago; it still has a concierge page on its site, but the contact information directs guests to Mandalay Bay. The Cosmopolitan, Aria and Bellagio will keep their concierge employees, the Review-Journal reported. There’s also a “digital concierge” service available 24/7 through the MGM Rewards app.
MGM Resorts operates over a dozen hotels on the Strip: Bellagio, Aria, Vdara, the Cosmopolitan, MGM Grand, The Signature at MGM Grand, Mandalay Bay, W Las Vegas, the Four Seasons, Park MGM, NoMad Las Vegas, New York-New York, Luxor and Excalibur.
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