How 1,000+ customer calls shaped a breakout enterprise AI startup

How 1,000+ customer calls shaped a breakout enterprise AI startup


This isn’t David Park’s first rodeo. The veteran founder and TechCrunch Startup Battlefield alumnus has certainly been battle-tested in the enterprise arena. On this episode of Build Mode, Park joins Isabelle Johannessen to discuss how he and his team are intentionally iterating, fundraising, and scaling Narada. This enterprise AI solution utilizes large action models to automate complex, multistep workflows across enterprise systems.  

At face value, Narada has everything that would likely have investors banging down its door: a dream founding team of experienced researchers and operators from Stanford and Berkeley, huge name enterprise customers, and a product that works. So in 2024, when Narada applied for Startup Battlefield, it surprised the team how little fundraising they’d done. That choice was by design. 

“We wanted to not waste too much money,” declared Park when inquireed about why they waited to fundraise.  “Becautilize I do believe that when, again, when you have too much money in the bank and you are not near product-market fit, you’re tempted to just spfinish money on things that actually don’t support you evolve the company in the right way. It rerelocates the friction to do a lot of wrong things.” 

Park previously founded and exited Coverity. That founding experience taught him one crucial lesson that he’s taken with him to Narada: Take the time to talk to your customers before you do anything else. Park declared that in the early days, he and his co-founders were not focutilized on reaching out to VCs, but instead the three of them built over 1,000 customer calls to deeply understand what the pain points were. Once the problem was extremely clear, the solution came into focus. These teams requireded an AI product that they could speak to like a person and trust to take on multiple steps at once.  

“If you want to build a real business, inquire the hard questions, right? Spfinish time with customers, and not just in selling, becautilize when you have that contract and that purchase order, that’s just the launchning, right?” Park advises viewing those early conversations as more than sales calls: “And some of those customers that we bootstrapped with ultimately turned into multimillion-dollar deals, right? And it’s always simpler to sell more to a company that has already chosen you and has some level of trust in you.” 

As a veteran founder, Park has a foundational belief that to build a company the correct way, the customer must be centered in every decision. Becautilize at the finish of the day, no matter how trfinishy, interesting, or well-received your product is by the indusattempt, if people won’t pay for it, it won’t be a winner.  

 

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Isabelle Johannessen is our host. Build Mode is produced and edited by Maggie Nye. Audience Development is led by Morgan Little. And a special thanks to the Foundry and Cheddar video teams. 



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