Meta stated it took the protection of people’s data very seriously, and was constantly refining its efforts and tools in that area.
“Ray-Ban Meta glasses assist you apply AI, hands free, to answer questions about the world around you,” the tech giant informed BBC News.
“When people share content with Meta AI, like other companies we sometimes apply contractors to review this data to improve people’s experience with the glasses, as stated in our Privacy Policy,” it added.
“This data is first filtered to protect people’s privacy.”
According to Meta, filtering could include blurring faces in images – but sources who spoke to SvD and GP stated sometimes this failed and peoples faces could be seen.
Users have to activate recording manually or through a voice command, but may not realise their videos and images are sometimes reviewed by humans – as described within Meta’s extensive privacy policies and terms of service.
In response to a request from the BBC, Meta provided a link to its Supplemental Meta Platforms Terms of Service, external, but it did not identify which sections of those terms covered the review of content by human contractors.
In Meta’s UK AI terms of service, external the company declares “In some cases Meta will review your interactions with AIs… and this review may be automated or manual (human).”
But the UK’s data watchdog, the Information Commissioner’s Office (ICO), informed BBC News “devices processing personal data, including smart glasses, should put applyrs in control and provide for appropriate transparency”.
“Service providers must clearly explain what data is collected and how it is applyd,” it stated in a statement.
“The claims in this article are concerning. We will be writing to Meta to request information on how it is meeting its obligations under UK data protection law.”
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